Can a Member Care Specialist for Florida Blue Work From Home

Updated Jul 11, 2022

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Found 835 of over 1,003 reviews

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Patrick J. Geraghty

467 Ratings

Top Review Highlights by Sentiment

Pros

• " The benefits are good and they offer a program that allows you to have a certain number of free sessions with a therapist "(in 116 reviews)

• "People are great and friendly and most work hard "(in 56 reviews)

• "Pay is good and I like my coworkers "(in 42 reviews)

Cons

• "Poor management, little to no breaks, no flexibility, you are required to work with no call offs from October to January "(in 49 reviews)

• " You need to be lucky to have a good manager. "(in 25 reviews)

• " It really depends on the area you work and how high up the work is to senior leadership. "(in 24 reviews)

• " Way too much favoritism and any questioning or challenging places employee on the first to displace list. "(in 14 reviews)

Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Florida Blue and is not affected by filters.

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1. Current Employee, more than 5 years

   Great Job

   Recommend

   CEO Approval

   Business Outlook

   Pros

   Wonderful atmosphere, great environment, open door policy

   Cons

   Some long hours and boring meetings.

2. Current Employee, more than 1 year

   Florida Blue

   Jul 6, 2022 - Product Specialist Iin Jacksonville, FL

   Recommend

   CEO Approval

   Business Outlook

   Pros

   Good work culture, nice coworkers and very understanding of work/life balance and respecting these boundries.

   Cons

   Due to various reasons, upwards or sideways mobility may be a problem depending on the team you are a part of.

   Continue reading

Join the Florida Blue team

3. Current Employee, more than 1 year

   Pros

   Great work life balance culture on most teams, but not all are equally managed. Lots of company updates from the CEO. Local market focus and a lot of great volunteering from the company within communities. Diversity in employees and leaders.

   Cons

   Lack of leadership available to escalate issues in a timely manner due to frequent organizational changes. When issues are escalated, leadership does not act on those major concerns raised by analysts. Causes large turnover on teams that are chronically (ie over multiple years) overworked. No clear path or timeline to promotion. Compensation is not competitive enough to justify constantly working more than 40 hours. Raises did not keep up with inflation.

   Continue reading

4. Current Employee, less than 1 year

   Good Company

   Jul 11, 2022 - Service Advocate

   Recommend

   CEO Approval

   Business Outlook

   Pros

   Room for growth and advancement

   Cons

   Starting pay is low for the amount of responsibility

5. Former Employee, more than 10 years

   Great place to work!

   Jul 3, 2022 - Analyst IIin Jacksonville, FL

   Recommend

   CEO Approval

   Business Outlook

   Pros

   You'll achieve goals you never even thought of!

   Cons

   Jargon is all over the place. You'll practically need to carry a dictionary.

   Continue reading

6. Former Employee, more than 1 year

   Pros

   They will pay you on time PTO on holidays is nice Give you a raise based on inflation

   Cons

   Managers are very 'hands-off' but still issue orders and tasks despite not knowing any details about the project or application. Onboarding is non-existent. There are little to no growth opportunities. There is too much work to be done and on tight deadlines. There is no support network and rarely any available resources that can help with a project. Documentation is non-existent for every project I've worked on. Requirements and processes for your job will constantly changed without you knowing. No work-life balance. You will work over 40 hours a week with no compensated time.

   Continue reading

7. Current Employee

   Jun 21, 2022 - Administrative Assistant

   Recommend

   CEO Approval

   Business Outlook

   Pros

   Supportive team members and responsive administration. Customer /member focused.

   Cons

   Stringent metrics/ little to no individualism. Micromanagement and little opportunity for advancement.

   Continue reading

8. Current Employee, more than 3 years

   Great but...

   Jun 15, 2022 - Grievance and Appeals Coordinatorin Jacksonville, FL

   Recommend

   CEO Approval

   Business Outlook

   Pros

   Good benefits, 401 K match, bonus, company funded developmental courses and certifications

   Cons

   If you have aspirations outside your current business area (still within Florida Blue) and communicate those aspirations to your leadership in Grow conversations, they hold it against you when trying to advance in your current area.

9. Great place

   Jun 28, 2022 - Analyst

   Recommend

   CEO Approval

   Business Outlook

   Pros

   Work life balance and flexible

   Cons

   No upwards mobility, inexperienced managers

10. Former Employee, less than 1 year

    Pros

    Decent pay , good breaks , easy work

    Cons

    Beware working with Florida Blue, I was terminated for having Covid-19 . I was feeling extremely sickly , but continued to work through it and at the end of the week , advised the training managers that I had been diagnosed with Covid-19 and was medically advised to take the next week off for full recovery . I notified staff and was advised by the training manager to put in my resignation . I told her that I was unwilling to do that , and felt like that was frivolous! I was contacted and approved by the contract tracing team of Florida Blue to do so and also make a Dr appt as soon as possible once recovered to ensure my health was in good standing . I scheduled a second Covid test and televisit appt the following week I came back from my week off upon approval from the contract tracing team and my training manager . The day I went for a second test, I notified staffing and was approved . That Friday I was terminated . I was ambushed into a meeting with the training manager and a lady who was supposed to been Hr. I was told that I was terminated due to my excessive absences and not notifying the training manager of my status every day of the week that I was out for . I have now emptied my entire savings to try to make living salvageable during this time until I can find another job . I say all of this to say , be aware of the companies that you are applying for and ensure that they can meet your values . I am 20 and was so excited to start my medical career . Florida Blue has left a bad taste in my mouth for the medical field. Not to mention the very rude staff ! This was my first work from home position and it was a total night mare ! Who sends a gift basket for your sickness just to fire you in the next few days !! Absolutely disgusting ! 3/10 would not recommend

    Continue reading

Florida Blue Reviews FAQs

Florida Blue has an overall rating of 4.0 out of 5, based on over 1,003 reviews left anonymously by employees. 80% of employees would recommend working at Florida Blue to a friend and 77% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Florida Blue employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Florida Blue. This rating has been stable over the past 12 months.

80% of Florida Blue employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Florida Blue 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

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Source: https://www.glassdoor.com/Reviews/Florida-Blue-Reviews-E17308.htm

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